Privacy Policy

Last updated July 29, 2024

This privacy policy describes how DocuPet Inc. (“DocuPet”, “we” or “us”), collects, uses, shares and protects your personal information (“Privacy Policy”). This Privacy Policy applies to the www.docupet.com website and all subdomains from which we link this Privacy Policy, (together the “Site”) and all services, applications and tools offered on, through or in connection with the Site (collectively, the “Service”), regardless of how you access the Service, including access through mobile devices.

We may change this Privacy Policy from time to time and advise you to read it regularly. Substantial changes to our Privacy Policy will be announced on our Site.

Policy Summary

1. What Personal Information we collect. The information DocuPet collects depends on how you use our Site and our Services. If you license a pet with us, we collect information required in your area to issue the licence, which may include your name, contact information, payment information, emergency contact information, information about your pet, and other information that is required to issue a licence in your area, such as your date of birth. If you purchase goods from DocuPet, we collect your name, contact information, payment information, emergency contact information, information about your pet, to process your purchase and to provide our lost pet service notice services. If you purchase our HomeSafe® Smart Tracker service, with your permission, we collect precise location information for the HomeSafe® Smart Tracker device worn by your dog, and, depending on the permissions you provide, location information for your mobile device. The HomeSafe® Smart Tracker device can also collect a number of health indicators for your dog, as we describe below. We also collect information you choose to give us, for example, if you contact us, or post to our Site.
2. What we do with the Personal Information we Collect. We use the personal information we collect to provide services to our Licensing Body partners, and to provide the services you have requested. Primarily, this consists of processing pet licences, sending you notice when your licence is due for renewal, and processing orders for our goods and services, such as offering notices of lost pets or customizing a pet tag, delivering your purchase, and processing your payment. If you purchase the HomeSafe® Smart Tracker, depending on your settings, we use information collected by the HomeSafe® Smart Tracker and your mobile device to locate your dog, to show you the relative positions of your dog and your mobile device on a map, and to provide you with certain health indicators for your dog. We may also use personal information for marketing, and research to improve our offerings.
3. When we Disclose Personal Information. The information we collect for pet licensing is shared with the Licensing Body where you live, such as your municipality. Information collected for DocuPet services may be shared with our service providers. With your consent, certain information may be shared publicly, such as if you use our HomeSafe® service and ask that information about your pet be published if you report your pet missing.
4. How we Collect Information Using Technology. Our Site also collects information using technologies such as cookies. This information may include device ID, device type, browser type, operating system, internet provider, general location information, computer and connection information, page views and links clicked, traffic to and from the Site including its time, referring URLs, ad data, IP address, standard web log information, and interests and demographics
5. Your Choices. If you receive marketing communications from us, you may unsubscribe from these. You may also ask for access to your personal information that we control, and ask us to correct it if it is not right. You may also withdraw your consent to processing of your personal information, however, this will not affect processing where the applicable law allows processing without consent.

About DocuPet

DocuPet offers a platform through which individuals in Canada purchase or use goods and services. For example, on the Site you may choose to purchase goods such as collars and/or tags for your pet or to register for services in relation to lost pets. We call these the “DocuPet Services”.

In some areas, the Services may include a pet licensing service that helps participating municipalities, government agencies, or other entities responsible for the licensing of pets, or contractors acting for such (each a “Licensing Body”) issue and renew pet licences online (“Licensing Services”).

The DocuPet Services are provided to you by DocuPet. The Licensing Services are provided by DocuPet on behalf of a Licensing Body and are distinct. For example, individuals in Canada who live in a jurisdiction where we do not offer Licensing Services may still use the DocuPet Services to make a purchase.

When you use the DocuPet Services, you are transacting with DocuPet, and the personal information you provide is controlled by DocuPet. Likewise, when you use the Licensing Services to obtain or renew a licence for your pet, the personal information you provide for this purpose is controlled by your Licensing Body. If you use both the DocuPet Services and the Licensing Services, some of your information may be controlled by DocuPet and your Licensing Body separately. The Licensing Body may also provide us with personal information for the Licensing Services. In this case, we process this information to provide our services to the Licensing Body under a contract we have with them. While we describe some of the processing of information we do for Licensing Bodies in this Policy, different Licensing Bodies may have different privacy practices. You should carefully read any privacy notices that may be provided by your Licensing Body, including on our Site. Similarly, if you have any questions regarding the practices of your Licensing Body, you should direct those questions to your Licensing Body.

If you use both the DocuPet Services and the Licensing Services, (for example, by making a purchase from DocuPet, and licensing your pet with your Licensing Body), some of your information may be controlled by both your Licensing Body and by DocuPet. For example, most Licensing Bodies will require the addresses of the people who license a pet. If you make a purchase from us, we also need your address to deliver your purchase. In this case, your address is separately controlled by your Licensing Body under its notices and bylaws, and by DocuPet under this Privacy Policy.

If DocuPet ceases to provide Licensing Services to your Licensing Body, the information that you have provided, or which has been provided to us by the Licensing Body, for the purpose of providing Licensing Services will be transferred to the Licensing Body, which they control, and for their ongoing use. If some or all of that information is also controlled by DocuPet, we will retain a copy of that information for our ongoing use pursuant to this Privacy Policy and our Terms of Service.

Consent

By using the Service, you consent to the collections, uses, and disclosure of your personal information by us, as described in this Privacy Policy and our Terms of Service. You have certain choices regarding how DocuPet processes your personal information. For more information about your choices, Click Here.

When you license your pet with your Licensing Body on the Site, you also agree to the collection of your personal information by that Licensing Body, in accordance with its bylaws and any notices that may be provided to you by the Licensing Body, including on the Site. Different Licensing Bodies may collect different information, and may process it in different manners. As a result, you should always read all privacy related notices from your Licensing Body, in addition to this Privacy Policy.

You may have the option to obtain Licensing Services (if they are available in your area), DocuPet Services, or both.

Personal Information We Collect

The personal information we collect, and how we process it, depends on what services you use on our Site. For example, we collect different amounts of information and use it for different purposes if you simply visit our Site but do not make a purchase, if you license your pet with your Licensing Body, or if you purchase goods from DocuPet.

When you visit the Site or use the Service, we collect information, including the following types of personal information:

• Information we collect passively: We may collect certain information passively when you use our Site. We may use various technologies to do this, including cookies, pixel tags, Local Shared Objects, and similar technologies. Such technologies may be employed by us, or by third parties that provide content or functionality on our Site.
• The information we collect passively may include information such as:
  • your Internet protocol (IP) address,
  • device and advertising identifiers,
  • browser type,
  • operating system,
  • Internet service provider,
  • pages that you visit before and after using the Sites,
  • the date and time of your visit,
  • information about the links you click on the Site,
  • the pages you view on the Site,
  • the general manner in which you navigate the Site,
  • the user experience within the Site, including screens viewed, cursor movements, and clicks,
  • whether you open the email messages we send you, or click links they contain, and
  • other standard server log information.

• We may also collect certain general location information when you use our Site, such as your computer's IP address. We may also collect precise geolocation data in connection with the features offered on our products or services. For example, when you register for the HomeSafe® Smart Tracker Service , we may receive information about you as it relates to your pet, such as the precise geolocation, of the tracker your pet is wearing, and, depending on the permissions you provide on your mobile device, the geolocation of your phone. The geolocation data may be collected continuously whether or not you actively use our platforms. For more information, including about your choices, see the HomeSafe® Smart Tracker Service below.
• We may also collect technical data to address and fix technical problems and improve our Site, including the memory state of your device when a system or app crash occurs while using our Site. Your device or browser settings may permit you to control the collection of this technical data. This data may include parts of a document you were using when a problem occurred. By using the Site, you are consenting to the collection of this technical data.
• Information you provide to us for DocuPet Services: We collect and store any information you provide to us when you use the Service. This information includes information that you provide to us to use the DocuPet Services, and also information that you provide to DocuPet if you choose to use Licensing Services, where such are available.
• If you use the DocuPet Services or interact with us other than to receive Licensing Services, we collect information such as:
  • Information that you provide to us when you register for an account (your “Account”) for any DocuPet Services or any matters other than the Licensing Services. For example, this information may include:
    • your name and contact information such as residential or mailing address, email address and phone number, and secondary pet owner information;
    • information about your pet such as its name, birthdate and age, gender, spay/neuter status, veterinary clinic information, behaviour and obedience information, species, breed and colour, whether it has a microchip, microchip number, vaccination and health information, care requirements, photos and other information regarding it and its licence; and
    • information about your account, such as username and password;
  • Information that you upload or otherwise make available to the public or us through the Services including posts, reports, comments, images and videos you post as part of your public profile, if you choose to make one;
  • Information you provide us in a lost pet report, such as the last known location of your pet, the date it went missing, and its photo, as further described under the HomeSafe® Lost Pet Service below;
  • Information collected if you subscribe to the HomeSafe® Smart Tracker Service as described below;
  • The name and contact information for an emergency contact, if you provide one (note you must have the permission of your emergency contact to provide us with their information);
  • information that you may provide to us through social media sites or third party services, for example, if you communicate with us through social media;
  • Information that you provide to us in connection with the purchase of goods or services through the Site or the DocuPet Services (this may include payment information such as credit card details (which are processed by our third party service provider), and your billing and shipping address), and your history of purchases through the Site;
  • Information you provide us to customize a purchase;
  • Information that you provide to us in the context of dispute resolution, correspondence through the Service or any other correspondence or communications that you have with us; and
  • Information that you provide to us in connection with an application or inquiry regarding potential employment with us.
• Information you provide to receive DocuPet Services, or other than to receive Licensing Services, is controlled by DocuPet.

• Information you provide for Licensing Services: If you request Licensing Services, and these are available in your area, we collect information such as:
  • Information that you are required to submit to us to obtain a pet licence from your Licensing Body that has contracted with us to provide such licensing services (“Pet Licensing Information”). Pet Licensing Information is controlled by your Licensing Body, and may include:
    • your name and your pet’s name;
    • your address and contact information;
    • any secondary points of contact you may provide information about your pet, such as its breed and colour, photos you provide of your pet, birthdate and age, gender, spay/neuter status, whether it has a microchip, the microchip number, vaccination and health information, care instructions,
    • information about your pet licence, such as its number, when it was issued, and when it will expire;
    • your payment information;
    • information about you, such as your birthday and whether you are entitled to a senior discount, veteran’s discount, or other benefits, (if offered by your Licensing Body); and
    • Any other information that is required by your Licensing Body.

• Pet Licensing information is provided to your Licensing Body. The required information may vary between Licensing Bodies, and if you have questions about such information or its use, you should contact your Licensing Body. Similarly, you should consult your Licensing Body and any privacy statements it may provide, for information on how your Licensing Body may use information it receives. For example, and without limiting any information from your Licensing Body, this may include the operation of the pet licensing system, and the operation of animal shelters, including reuniting lost pets with their owners.
• Your Licensing Body may also offer means to register your pet without using the DocuPet Site, such as in person service. Consult your Licensing Body for more information.
• Information we receive from Licensing Bodies:
  In some cases, a Licensing Body we work with may provide us with information to assist us with the Licensing Services we provide them. For example, some Licensing Bodies provide us with a list of their existing or historic pet licences, including names, contact information and information about pets, pet licences and their expiry, as well as whether your pet is a service animal, and depending on the licensing body, the nature of the service provided by the animal (for example that they are a seeing eye dog), and may imply information about your mental or physical health. The Licensing Body provides us with this information so that we can provide them with the Licensing Services, and in particular so that we can manage the renewal of such licences.
  
  Information we receive from a Licensing Body in this manner is controlled by the Licensing Body and we are generally processors with respect to such data. If any of your information we have received from the Licensing Body is not current, please let us know how it should be updated. Note, the updated information, and any other information you provide in conjunction with the Licensing Services, will be provided to your Licensing Body.

How we use your Personal Information

The information we collect is used for different purposes depending on what services you seek, and what information you provide to us.

If you use the DocuPet Services, you agree that we may use your personal information for the following purposes:

• to provide you access to the Services and to carry them out. For example, we use your payment information to process your payment, and your delivery information to ship your purchase to you;
• to help you locate your pet if it goes missing, and to contact you if it is found as part of our HomeSafe® service (please see HomeSafe® and Information you share through the Service below);
• to provide you with the HomeSafe® Smart Tracker Service as described in more detail, if you subscribe to that service;
• to inform you of missing pets that may be near you if you choose to receive those messages;
• to provide customer support relating to the DocuPet Services, including by means of e-mail, telephone and through the Service;
• to prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches and to enforce our Terms of Use;
• to personalize, measure and improve the DocuPet Services;
• With your consent, to contact you, by e-mail, push notification, text message (SMS), by telephone or other electronic means, to notify you of our other activities and services including for the purpose of providing updates and targeted marketing activities, or for any other purpose described in this Privacy Policy. You may opt-out of our marketing communications, and still receive both Licensing Services, and DocuPet Services;
• to respond to your inquiries;
• to provide you with other services that you have requested, as described when we collected such information; and

If you seek Licensing Services, we process the information you provide, and/or the information we receive from the Licensing Body, to provide those services. This may include:

• managing your account, including to improve security such as by using two-factor identification (for example, we may send a code to your phone to verify your identity when you sign in to your account);
• finding your previous pet licence records,
• obtaining or renewing a licence for your pet, including shipping your official pet tags,
• informing you when your pet licence needs to be renewed,
• to prevent, detect and investigate potentially prohibited or illegal activities, fraud and security breaches and to enforce our Terms of Use; and
• otherwise contacting you about the Licensing Services, for example, to provide customer support;

We may use the information we collect passively using technology for the following purposes:

• determining if your browser is compatible with our Site, and allowing the Site and its content to display correctly,
• to store data about your session on the Site,
• to ensure you view a version of the Site that is correct for your general location,
• to detect and prevent fraud and other risks,
• for load balancing,
• to assist with payment processing,
• for advertising purposes, including to serve advertisements that we think may interest you on our Site and other websites, to limit the number of times you see an ad, and to measure ad effectiveness,
• to identify and correct errors,
• to enable chat functions on our Site,
• to track and understand usage of the Site for analytics purposes,
• to count visitor numbers and views, and determine which portions of the Site they visit, and to determine whether a visitor is a new or returning visitor,

You can control our use of cookies and related technologies to serve advertising. To opt-out of such practices, visit our Preference Centre, or for more information, see Your Privacy Rights below.

You can also choose to accept or decline cookies. You can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Site.

When we provide Licensing Services, we process your information under a contract with your Licensing Body, and the Licensing Body controls that information.

We may use or disclose any information we hold in response to a subpoena, law enforcement request, or in another legal process or as otherwise required or permitted by law. We may also use it to act in emergency circumstances to protect the personal safety of our users or to protect our rights, or enforce our agreements.

How The HomeSafe® Lost Pet Service Processes Personal Information

The HomeSafe® Lost Pet Service (“Lost Pet Service”) allows users to share information with other users, including information you designate in your Account and a lost pet report should you submit one. The Lost Pet Service has two components;

1. a “Public Profile”, which allows you to make certain information about yourself and your missing pet available to people who have the alphanumeric code located on your pet tag (the “Tag ID”), by controlling your settings as described in this section, and
2. a “Lost Pet Listing” which allows you to post a public listing on the Site if your pet becomes lost.

You can choose to make a Lost Pet Listing, or a Public Profile, or both, and control the information you share through these tools as described below.

Public Profile

You can choose the conditions under which your Public Profile information can be viewed by members of the public, and may set information within the Account to either, “Never display”, “Only display when a pet is lost”, or “Always display”. By default, all fields other than your email address are set to “Only display when a pet is lost”. Email address is set to “Never display” by default.

When information is set to “Always Display” that information may be viewed by members of the public who have entered the Tag ID on the Site, for example, if a person has located your pet bearing that Tag ID. When information in your Public Profile is set to “Only display when a pet is lost”, if you report to us that your pet has been lost, information with this setting may be also viewed on the Site by members of the public who have entered your Tag ID. Information set to “Never Display” may not be viewed by members of the public on the Site regardless of whether you have reported your pet missing or whether a person has your Tag ID.

For clarity, although your Public Profile is not designed to be accessed by anyone who does not have your Tag ID, regardless of your settings, it is not possible to guarantee the security of any information online. As a result, you should exercise caution when choosing to post information to your Public Profile.

You may change the settings for your Public Profile in the Profile Settings page of your Account. This information can include pet owner name, pet owner contact information, secondary pet owner information, pet name, pet species, pet breed, pet colour, pet age, pet sterilization status and proof of sterilization, pet rabies vaccination expiration date and proof of rabies vaccination expiration date, secondary contact information, veterinary clinic information, pet care instructions, pet obedience levels and behavioural attributes, pet photos, and many other types of pet owner and pet information. If you submit a Lost Pet Listing, that listing may link to this Public Profile.

Lost Pet Listing

If your pet goes missing, you may choose to post a public Lost Pet Listing. The Lost Pet Listing may be viewed by members of the public who visit the Site, regardless of whether they have your Tag ID. The Lost Pet Listing allows you to post information about your missing pet that you choose, such as your pet’s name, description, the circumstances under which they went missing, where they were last seen and other information you choose to place in the Lost Pet Listing. If you choose, you can also link portions of your Public Profile to the Lost Pet Listing, including the information described under the section on Public Profiles above. If you do, that information may also be viewed by visitors to the Site, regardless of whether they have your Tag ID.

In all cases, you are solely responsible for the personal information you share through the Service and we cannot guarantee the privacy or security of any information shared by you with other users.

Please note that once information has been published online, it is not always possible to remove it, and that DocuPet cannot control, and is not responsible for what third parties who view such information may choose to do with it. Always think carefully, and exercise caution when publishing personal information.

HomeSafe® Smart Tracker Service

The HomeSafe® Smart Tracker Service is a subscription service that offers a pet dog location tracking, activity tracking, and health indicator monitoring service that operates through the use of a tracker device that your dog wears, and a mobile application that you install on your mobile device.

Using the HomeSafe® Smart Tracker Service, you can record and keep track of information about your dog using the mobile app and your mobile device. This information includes:

1. The location of your dog (n.b. all references to the “location of your dog” refer to the location of the Smart Tracker device, which can only track the location of your pet while attached to them in accordance with any instructions that may be provided in the device manual),
2. Historic dog location information,
3. Activity information related to your dog, both current and historic consisting of:
   1. number of hours at rest
   2. number of minutes at various activity levels ex. walking, running
   3. additional activity data in beta testing ex. number of minutes eating, drinking and
4. Health indicators related to your dog, both current and historic consisting of:
   1. resting heart rate
   2. resting respiratory rate
   3. heart signature

The HomeSafe® Smart Tracker device is able to track the location of your dog while they wear the Smart Tracker device in the following manners:

1. If you have Bluetooth permission enabled on your mobile device for the HomeSafe® Smart Tracker App, then you may be able to view the location of the Smart Tracker device. This permission determines both the location of your mobile device, and the location of the HomeSafe® Smart Tracker device.
2. The Smart Tracker device may be able to detect its proximity to a public database of nearby WiFi nodes, and you may be able to view the location of the Smart Tracker device on your mobile device.
3. The Smart Tracker device may be able to track its location using GPS.

If you have “Location Services” active on your mobile device, you may also be able to view the location of the Smart Tracker device relative to the location of your mobile device. To provide this feature, with your permission, the HomeSafe® Smart Tracker App collects both the GPS location of your mobile device, and that of the HomeSafe® Smart Tracker device, so that you may view both of these locations on a map.

You control the settings on your mobile device, and can choose to turn off both Location Services, and Bluetooth. You may turn each of the location collections described above on and off separately. However, if you turn one of these features off, the features of the HomeSafe® Smart Tracker Service that rely on these settings will not function while they are off.

Transfer of your Personal Information to Third Parties

We may disclose your personal information, including the categories of personal information discussed above, to third parties in accordance with this Privacy Policy and applicable law. In some cases it may be transferred to a third party for processing as described in this section.

When you seek Licensing Services, the information you provide for such services, including your name, contact information, and information about your pet and your pet licence are provided to your Licensing Body, and are subject to any privacy notices or policies from your Licensing Body.

We may also share your personal information with:

• members of the public, if you register for HomeSafe® and provide your consent, to help you locate your pet if it goes missing. Using your Account, HomeSafe® allows you to customize what information about you or your pet is displayed to the public if you report your pet missing;
• third party service providers to prevent, detect and investigate possible illegal activities, violations of our policy, fraud and/or data security breaches, and to support decision making on products, websites, applications, services, tools and communication;
• service providers with whom we have entered into an agreement to help us provide the Service, for the purpose of marketing, advertising, analyzing or improving the Service, or for any other purpose we describe in this Privacy Policy. For example, we use a third party to help us process payments you make through the Site;
• certain third parties such as supervisory authorities, tax authorities, police and other regulatory authorities, if we are required or permitted to do so by law;
• other third parties to whom you have given consent to share your information via the Service; and
• companies that we intend to merge with or be acquired by in the context of a re-organisation, acquisition, merger, bankruptcy proceeding, or another corporate transaction. We may also share information if any such transaction is proposed.

If DocuPet ceases to provide the Licensing Services in your area, the information that is necessary for obtaining and managing a pet licence in your area, including any historical information, will be transferred to the applicable Licensing Body. Some or all of this information may also be maintained by us to continue providing you with DocuPet Services or where permitted or required by law.

PRIVACY RIGHTS AND CHOICES

This section explains certain of your privacy rights and choices. These rights may differ depending on where you live. If you have any questions, or would like to exercise any of your privacy rights, please contact us using the information provided below.

To opt out of analysis by Google Analytics on our Site and other websites, please visit https://tools.google.com/dlpage/gaoptout.

Do Not Track Requests: Some web browsers have a “Do Not Track” feature. This feature lets you tell websites that use the feature that you do not want to have your online activity tracked. Our Site is not currently set up to respond to those signals.

Your Privacy Rights

If you are a resident of the United States or Canada, you may have certain privacy rights under applicable law depending on where you live. These rights may vary based on where you live, and may also be subject to limits established by the applicable law.

These rights include the rights of residents of Colorado, and Oregon or of Canada, to make the following requests in accordance with applicable law:

• Access, Confirmation, Deletion, Correction Requests: Subject to exceptions under applicable law, you may request that we confirm whether we process your personal information, and you may further request access to, or deletion of, your personal information. You may also request that we correct inaccurate personal information that we maintain about you.
• Opt-Out of Sale: You can request to opt out of the “sale” (as defined under applicable law) of your personal information.
• Opt-Out of Targeted Advertising: You can request to opt out of our use of your personal information for purposes of “targeted advertising” (as defined under applicable state law).

To exercise your privacy rights, please email us at privacy@docupet.com.

We may “sell” (US residents) or process (Canadian residents) for purposes of “targeted advertising” certain categories of personal information as each such term is defined under applicable law. We may “sell” or process for “targeted advertising” purposes the categories of personal information described under the “Personal Information We Collection” Section above to the categories of parties described above in the “Transfer of your Personal Information to Third Parties” Section.

Please note that if you would like to make a request to opt-out of “sales” or “targeted advertising,” in order to opt out of cookie-based tracking for behavioral advertising purposes, you will need to separately request to opt-out by clicking the Cookie Settings link in the footer of the Site you visit to set your preferences or by broadcasting an opt-out preference signal recognized by DocuPet, such as a Global Privacy Control signal, on browsers or browser extensions that support such a signal. You can also visit www.aboutads.info/choices and https://optout.privacyrights.info to opt out of certain uses of cookies for advertising purposes. Your selections are specific to the device, website and browser you are using. Your selections are deleted whenever you clear your cookies or browser’s cache.

We will take reasonable steps to verify your identity prior to responding to your requests. The verification steps will vary depending on the sensitivity of the personal information and whether you have an account with us. If you reside in applicable states/jurisdictions, you may designate an agent to submit an opt-out of sale and opt-out of targeted advertising request on your behalf. Proof to verify your identity and the authorized agent’s authority to submit requests on your behalf are required, or we may deny the request. We use commercially reasonable efforts to authenticate your identity and the authorized agent’s authority through the written documentation provided in connection with the opt-out request in accordance with this Privacy Policy.

We may deny certain requests, or fulfil a request only in part, based on our legal rights and obligations. If you are not satisfied with the outcome of your request, to the extent permitted under applicable law, you may submit an appeal by sending an email to privacy@docupet.com with “Data Privacy Appeal” in the subject line.

We do not knowingly collect personal information about Colorado residents for purposes of profiling in furtherance of decisions that produce legal or similarly significant effects concerning a Colorado consumer.

Note that for purposes of these requests under this Section, personal information does not include information about job applicants, employees and other of our personnel; information about employees and other representatives of third-party entities we may interact with; or information we have collected as a service provider to our clients.

California Shine the Light

If you reside in California, you have the right to ask us one time each year if we have disclosed personal information with third parties for their direct marketing purposes. To make a request, please send us an email, or write to us at privacy@docupet.com. Indicate in your letter that you are a California resident making a “Shine the Light” inquiry.

Protection and retention of your personal information

We protect your personal information by using organizational, technical and administrative security measures (such as firewalls, data encryption where we deem it appropriate, and physical and administrative access controls to the data and servers) that help limit the risk of loss, abuse, unauthorised access, disclosure, and alteration. We take reasonable steps to help limit access to personal information to those employees, contractors and agents who have a business need to access it for the purposes described in this Privacy Policy.

Although we have taken measures to help protect the personal information that we have collected from unintended loss, unauthorized disclosure and unauthorized use or access, no security measures can provide absolute protection. We cannot ensure or warrant the security of any information you provide to us.

If you believe your Account has been compromised, please contact us at info@docupet.com.

We retain personal information for as long as it is needed for the purposes we describe in this Privacy Policy or required under applicable law. We take reasonable steps to delete personal information when it is no longer necessary for these purposes. Please note that information we receive from your Licensing Body, or that you provide to us to receive Licensing Services, is returned to your Licensing Body.

International Transfers of Personal Information

Personal information that we collect may be stored and processed in a jurisdiction other than the one it was collected in, including any country in which we or our data providers maintain facilities, such as the United States. We may use service providers in other jurisdictions for any of the purposes described in this policy. Personal information processed and stored in another country may be subject to disclosure or access requests by the governments, courts or law enforcement or regulatory agencies in that country according to its laws.

By using our Site or by providing us with personal information, you consent to any such transfer of information outside of your jurisdiction and your country. If you have any questions about our use of service providers outside of Canada, you may contact us using the information below.

Children

We do not intend to collect information from children who are under 18 years of age. Our Site is intended for users who have reached the age of majority where they live. If you are under the age of majority where you live, please do not provide us with any information. If you are the parent or legal guardian of a child who has provided us with personal information, you may ask to review or delete this information.

Links to other Websites

Our Site may contain links to other websites that may interest you. However, once you have used these links to leave our Site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this Privacy Policy. You should exercise caution and look at the privacy statement applicable to the website in question.

Contact Us

If you have any questions, concerns or complaints about the Site our Privacy Policy, or our processing of personal information please contact us at privacy@docupet.com.

You may also write to our Privacy Officer at 2 Gore St., Kingston, ON, K7L 2L1